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Chief Executive
The position of chief executive is established in terms of Part III of the State Sector Act 1988 and performs the duties as set out in the State Sector Act 1988 (especially section 32), the Public Finance Act 1989 (especially section 33), Fiscal Responsibility Act 1994 and other relevant legislation and regulations.
The Chief Executive is appointed by the State Services Commissioner, who is responsible for managing the employment and reviewing the performance of Public Service chief executives.
Child, Youth and Family provides and purchases services to improve outcomes for children, youth and families at risk with the aim of breaking cycles of disadvantage. It provides remedial and preventative care and protection, and youth justice services where harm or offending puts the welfare of children or youth at risk. In addition, the Department provides a range of adoption services.
The Chief Executive provides leadership and operational direction to the people and activities of Child, Youth and Family. Through the activities of the Department, the Chief Executive supports and assists the Government to realise its overall social objectives through the delivery of both direct and indirect services to improve the outcomes for children in at risk families and young people at risk.
The Chief Executive also provides high quality operational policy advice to Government.
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Chief Executive's Office
This group provides executive support and advisory services to the Chief Executive and the Executive Management Team. It also handles Ministerial, Official Information, Privacy, Commissioner for Children and Ombudsman correspondence on behalf of the Chief Executive and Minister of Social Services.
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Internal Audit
Internal Audit provides a comprehensive value-added internal audit service to management. This work includes analysis, appraisals and recommendations on the operations reviewed by examining and evaluating the adequacy, effectiveness and efficiency of systems of internal control and the quality of management. Internal Audit operates independently to ensure unbiased judgements.
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Maori and Pacific Island Management and Advisory Groups
Te Komiti Arai Take Manaaki and the Pacific Peoples' Consulting Group are the cultural advisory groups for the Department. They provide independent advice to the Chief Executive and the Executive Management Team on issues associated with the delivery of our services to Maori and Pacific Island peoples, and support of Maori and Pacific Island staff in the Department.
Maori Strategy Group
In 2000, Child, Youth and Family undertook an evaluation of the services it delivered to Maori. This evaluation identified the need for:
- a comprehensive approach to meet the expectations of Government and Maori
- improved relations between Child, Youth and Family and Maori
As a result, a Maori Strategy work programme has been set up to focus on:
- providing Child, Youth and Family with a framework defining the basis for its relationship with Maori
- the development of a programme to improve the performance of iwi/Maori providers through a phased process of specific improvement
- the development of conceptual guidelines to inform the Department’s competence, confidence and understanding of Maori cultural and social circumstances when working with Maori children and whanau.
This work programme is founded on the general objects, principles and duties of the Children, Young Persons, and Their Families Act 1989 and the key result areas outlined in the Strategic Business Plan 2000/01. Particular attention will be paid to the relevance of the Treaty of Waitangi; Puao-te-Ata-tu; Te Punga and the CYP&F Act.
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Chief Social Worker
The Office of the Chief Social Worker provides professional social work advice to the Chief Executive and the Minister, promotes professional social work practice and manages international casework assessment and liaison. It also gives social work leadership, advice and guidance to social work and service delivery staff.
In addition, the Office handles critical incidents and associated casework review processes, inquiries and investigations and manages our relationship with the Commissioner for Children, Principal Judges, the Aotearoa New Zealand Association of Social Workers and others.
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Policy and Development
Policy and Development teams are responsible for the development and management of operational policy and delivery standards, practice and service research and development, and operational policy interfaces with external agencies. They cover the following areas of work.
Strategic Policy and Planning
- Over-arching policy frameworks
- Medium and long-term policy and service developments
- Service improvement strategy
- CYF Budget strategy
- Intersectoral strategic policy work
- Strategic planning
Service Policy and Development
- Operational policy design for social work services, youth justice services, prevention services
- Design and development of methodologies, tools and policy instruments for CYF outputs
- Operational policy design in respect of contracted services
- Operational support for contracting processes
- Intersectoral operational interfaces
Research and Evaluation
- Management of CYF’s research and evaluation functions
- Overarching research and evaluation frameworks
- Design, development and implementation of research and evaluation methodologies appropriate to CYF
- Dissemination of research and evaluation involving CYF
Performance Analysis and Reporting
- Management of Child, Youth and Family's formal accountability documents
- Analysis and reporting of Departmental performance to the Chief Executive, the Executive Management Team and Ministers.
- Frameworks for formal relationships with relevant departments.
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Contracting Group
The Contracting Group is responsible for funding, purchasing and quality assuring delivery of social services and related activities, from a range of non-Government providers in the voluntary and private sectors. Key functions are funding planning, approval of providers, partnering with providers contracted for high support services, coordination of Service Delivery for new initiatives, and administration of contracts. Its specialist teams work in the following areas:
Specialist Contracts
Manages implementation of new initiatives in the delivery of contracted services. Develops relationships with providers through partnering workshops as well as specifications for contracts and monitoring of providers’ delivery.
Approvals
Assesses providers against published quality standards to award approvals to:
- Child and Family Support Services and Pacific Island Cultural Social Services under section 396 of the Children, Young Persons, and Their Families Act
- Community Services under section 403 of the Children, Young Persons, and Their Families Act.
In addition, assesses providers against standards for:
- Elder abuse and neglect prevention and coordination of intevention services
- Intercountry adoption services
- Out of School Care and Recreation Services (OSCAR)
Conducts investigations into issues pertaining to the quality of delivery of an approved provider.
Community Funding
Develops an annual funding plan that specifies funding and purchase of services from approved providers. Liaises at national and community level with community organisations, local government and other funding agencies.
Administers contracts for low and medium support contracts and makes contract payments. Monitors implementation of funding plan.
Iwi and Maori Services
Develops and contracts the delivery of services from iwi and Maori social service organisations. Approves iwi and Maori organisations according to s396 and s403 of the Act.
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Service Delivery Group
Service Delivery is the group responsible for the management of directly delivered services. Its specialist groups work in the following areas:
Adoptions
Management of all statutory adoption services including education and assessment of prospective adoptive applicants, placement approvals, placement monitoring, Court reports and release of adult adoption information. Policy and protocol development, operational advice, research, and development of practice tools and initiatives in relation to the delivery of adoption services. Liaison with overseas adoption authorities and non-government organisations including Central Authority responsibilities under the Hague Convention in respect of intercountry adoption.
Residential and Care Programmes
This team is responsible for residential policy; liaison with residential managers; care and protection admissions to residential centres; monitoring youth justice admissions; absconding reports; high cost case funding and the national bed-night allocation. Manages the IHC National Contract.
Service Delivery Support
Support to Care and Protection Resource Panels; Youth Services support; RES; CLSW support; casework/practice issues; service delivery complaints; Call Centre – notifications and intake issues – quality, quantity, criticality, after-hours practice, referring notifications to other child welfare agencies.
Service Delivery Quality
Data Quality: CYRAS-related assistance. Key Performance Indicator definitions. Output use. Case-note recording. Rolling audits of CYRAS data integrity. Annual audit reporting. Business monitoring and reporting and performance management.
Service Delivery Executive Support
Executive management support.
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Finance Group
The Finance Group is responsible for financial strategy and leadership including asset and property management, accounting processing, financial accounting, financial analysis, business analysis and reporting.
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Information Services
Leads and manages the organisation’s information resource requirements. The Group provides strategic advice, support services, resource planning, information services and risk management services to the Chief Executive, other managers and staff. Its teams work in the following areas:
Legal Services
Legal advice on national issues – such as contracting services and employment issues – to the Chief Executive and National Office staff. Liaison with Crown Law and legal counterparts in other Government agencies. Lawyers on site at 14 locations provide opinions, advice and court support to frontline staff.
Communications
Media liaison, public awareness media campaigns, promotional and information materials including publications, videos, posters and conference displays. Newsletter and journal production, editorial services, staff handbooks and manuals.
Information Management
Three Information Management teams look after all departmental architectural, business reporting and information systems standards. Their focus is to make sure Child, Youth and Family effectively deploys information systems and resources. They ensure the collection and presentation of KPI information and quarterly performance reports for Government. They analyse IS trends and directions and ensure new systems comply with existing standards and processes.
Production Support
Manages and coordinates all operational IT activities such as information systems operation, maintenance and development activities, end user support, third party contracted services, and technology projects. Maintains applications such as Kauri, CYRAS, Cares and OMS.
Customer Services
Face-to-face IS customer service to the front-line and customer liaison to all staff, supporting the delivery of Information Services systems to staff, Business Risk Management, Business Continuity and Civil Defence, coordinates quarterly compliance sign-off to the SSC; provides analysis reports on the key strategic and business risks for the Department; develops strategies and recommendations for all managers on the management of business risks and compliance with legislation.
Business Services
National Office reception, clerical and administrative support services.
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Human Resources
Leads the development of strategies, frameworks and policies to ensure the availability and the best mix and quality of human resources.
Its functions include the following groups:
HRMIS
Provides management information on staff related matters. Fortnightly processing of payroll and associated payments. Monitoring of data quality and quantity.
Strategic Human Resources, Policy, Planning, Reporting
Links HR practice to business direction and needs, strategically and through policy development; strategic employee relations, HR management information reporting, EEO, Treaty of Waitangi responsiveness, HR manual, workforce capability planning.
Performance Management and HR Consultancy Team:
HR consultancy and strategic advice. First point of contact for managers. Identifies staff needs and links these to policy, arranges and monitors the implementation of policy changes and provides HR services to support managers in staff performance management.
Coordinates recruitment and appointments, the national Critical Incident Stress Management (CISM) service and the Employee Assistance Programme Advisory services.
Learning and Development Units
These units are primarily responsible for training Child, Youth and Family staff. From time to time training may also be offered to external agencies, in particular approved child and family support services and approved iwi and cultural social services. The units are located in Auckland and Hamilton (Northern Units), Lower Hutt (Central Unit) and Christchurch (Southern Unit).
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About us 
