Contact us

If you suspect child abuse or neglect, or are worried about a child or young person, you can call our freephone number anytime:

0508 FAMILY (0508 326 459)

If you are calling from outside of New Zealand please call +64 9 912 3820. This number is manned 24 hours a day seven days a week.

If you're interested in finding out more about becoming a caregiver, call us on 0508 FAMILY (0508 326 459)

If you're an existing caregiver wanting support or assistance, contact your caregiver social worker, or phone us on 0508 CARERS (0508 227377)

For adoption enquiries:

• Call 0508 FAMILY (0508 326 459) (within New Zealand)
• Email webadoption@cyf.govt.nz

If you're not happy with the service you have received, we'd like to know about it so we can put it right for you and learn from it.  Visit our service commitment page for more information about the complaints process, making a complaint, and to download a feedback/complaint form.

If we can't sort out the problem straight away you can make a formal complaint by:

• calling us free on 0508 FAMILY (0508 326 459)
• filling in a complaint form, available from your local Child, Youth and Family office or from our service commitment section of our website
• emailing us at complaints@cyf.govt.nz
• faxing us on 0-4 917 5390. 

To tell us about something good we've done or make a suggestion, you can ring us free on 0508 FAMILY (0508 326 459), contact your local office or email feedback@cyf.govt.nz

For all media enquiries please contact our media team. You can phone our media team on 0-4-916 3496 or send an email.

For all job enquiries please email us or you can check out current vacancies and apply online.

Job enquiries cyf_recruitment@cyf.govt.nz

Call 0508 FAMILY (0508 326 459)

Or you can write to us:

The Administrator
Social Workers in Schools
PO Box 2620
Wellington 6140

For any enquiries about this website please email us.