We're here to help, so call us anytime. Our trained social workers will listen to your worries. They can work with families to help find solutions to any problems, or put them in touch with people who can help.
On this page:
The physical location of Child Youth and Family sites around the country
Concerns about a child or young person
If you suspect child abuse or neglect, or are worried about a child or young person, you can call our freephone number anytime. You can also send a notification to us via fax or email:
0508 FAMILY (0508 326 459)
Fax: 09 914 1211
Contacting us from outside New Zealand
If you are calling from outside of New Zealand please call +64 9 912 3820. This number is manned 24 hours a day seven days a week.
If you're interested in finding out more about becoming a caregiver, call us on 0508 FAMILY (0508 326 459)
If you're an existing caregiver wanting support or assistance, contact your caregiver social worker, or phone us on 0508 CARERS (0508 227377)
For adoption enquiries:
- Call 0508 FAMILY (0508 326 459) (within New Zealand)
- Email firstname.lastname@example.org
Enquiries from schools
We have a dedicated phone line and email address for schools. You can call us on 0508 ED ASSIST (0508 332 774) or email us on email@example.com. This service does not replace our existing contact centre - if you are concerned about the safety of a child or young person, you can still call our freephone number anytime: 0508 FAMILY (0508 326 459).
Making a complaint
If you're not happy with the service you have received, we'd like to know about it so we can put it right for you and learn from it. Visit our service commitment page for more information about the complaints process, making a complaint, and to download a feedback/complaint form.
If we can't sort out the problem straight away you can make a formal complaint by:
- calling us free on 0508 FAMILY (0508 326 459)
- filling in a complaint form, available from your local Child, Youth and Family office or from our service commitment section of our website
- emailing us at firstname.lastname@example.org
- faxing us on 0-4 917 5390.
To tell us about something good we've done or make a suggestion, you can ring us free on 0508 FAMILY (0508 326 459), contact your local office or email email@example.com
For all media enquiries please contact our media team. You can phone our media team on 0-4-916 3496 or send an email.
For all job enquiries please email us or you can check out current vacancies and apply online.
Job enquiries firstname.lastname@example.org
General enquiries and requests for information, email us on email@example.com
NOTE: If your enquiry relates to a specific concern you have about a child or young person, please call us directly on our freephone number anytime: 0508 FAMILY (0508 326 459)