We're here to help, so call us anytime. Our trained social workers will listen to your worries about a child or young person and point you in the right direction - this might be referring your concerns onto our sites so, or putting you in touch with others who can help.
Concerns about a child or young person
If you think a child is in immediate danger – phone the Police on 111.
If you suspect child abuse or neglect, or are worried about a child or young person, you can call our freephone number 24 hours a day, any day of the year, and talk to one of our social workers. They will determine the urgency of the concern, whether we need to do anything further, or if the child or young person's needs could be better met by another agency. You can also send a notification to us by fax or email.
This number is also the best one to call if you are thinking about becoming a caregiver or if you seek information about adoptions.
- Phone: 0508 FAMILY (0508 326 459)
- +64 9 912 3820 (from outside New Zealand)
- Fax: 09 914 1211
- Email: email@example.com
Enquiries from schools:
- Phone: 0508 ED ASSIST (0508 332 774)
- Email: firstname.lastname@example.org
The physical location of Child Youth and Family sites around the country.
If you are a caregiver and you want support or assistance, call your social worker, or call this 24 hour number: 0508 CARERS (0508 227 377).
Media can email the Ministry of Social Development media team or give them a call on 04 916 3496.
Personal information requests
If you would like to request personal information held by Child, Youth and Family call 0508 FAMILY and ask for Privacy and Official Information Services.
You can also request personal information held by Child, Youth and Family by emailing the form below to NAT_POI_Requests@cyf.govt.nz. Please follow the guidance information in the form to assist with making your request.
For any other general enquiries, email us at email@example.com
Helping former staff stay connected
The Staying Connected alumni group helps former staff keep in touch with each other and up-to-date with what’s happening at Child, Youth and Family.
Your feedback - complaints and compliments
If you're not happy with the service you have received, we want to know about it so we can put it right for you and ultimately improve our service. Visit our service commitment page for more information about the complaints process, including how to make a complaint.
To tell us about something we’ve done well or make a suggestion, you can ring us free on 0508 FAMILY (0508 326 459), contact your local office or email firstname.lastname@example.org.