Contact us

We're here to help, so call us anytime. Our trained social workers will listen to your worries. They can work with families to help find solutions to any problems, or put them in touch with people who can help.

Our locations

The physical location of Child Youth and Family sites around the country

Concerns about a child or young person

If you suspect child abuse or neglect, or are worried about a child or young person, you can call our freephone number anytime.  You can also send a notification to us via fax or email:

0508 FAMILY (0508 326 459)
Fax: 09 914 1211
Email:
cyfcallcentre@cyf.govt.nz

Contacting us from outside New Zealand

If you are calling from outside of New Zealand please call +64 9 912 3820. This number is manned 24 hours a day seven days a week.

Caregiver enquiries

If you're interested in finding out more about becoming a caregiver, call us on 0508 FAMILY (0508 326 459)

If you're an existing caregiver wanting support or assistance, contact your caregiver social worker, or phone us on 0508 CARERS (0508 227377)

Adoption enquiries

For adoption enquiries:

Enquiries from schools

We have a dedicated phone line and email address for schools. You can call us on 0508 ED ASSIST (0508 332 774) or email us on edassist@cyf.govt.nz. This service does not replace our existing contact centre - if you are concerned about the safety of a child or young person, you can still call our freephone number anytime: 0508 FAMILY (0508 326 459).

Making a complaint

If you're not happy with the service you have received, we'd like to know about it so we can put it right for you and learn from it.  Visit our service commitment page for more information about the complaints process, making a complaint, and to download a feedback/complaint form.

If we can't sort out the problem straight away you can make a formal complaint by:

  • calling us free on 0508 FAMILY (0508 326 459)
  • filling in a complaint form, available from your local Child, Youth and Family office or from our service commitment section of our website
  • emailing us at complaints@cyf.govt.nz
  • faxing us on 0-4 917 5390. 

To tell us about something good we've done or make a suggestion, you can ring us free on 0508 FAMILY (0508 326 459), contact your local office or email feedback@cyf.govt.nz

Media enquiries

For all media enquiries please contact our media team. You can phone our media team on 0-4-916 3496 or send an email.

Data enquiries

For data enquiries, check out our key statistics and information for media pages. For any any additional data not included in this section, please contact us on webinfo@cyf.govt.nz

Job enquiries

For all job enquiries please email us or you can check out current vacancies and apply online.

Job enquiries cyf_recruitment@cyf.govt.nz

General enquiries

General enquiries and requests for information, email us on webinfo@cyf.govt.nz 

NOTE: If your enquiry relates to a specific concern you have  about a child or young person, please call us directly on our freephone number anytime: 0508 FAMILY (0508 326 459)

Helping former staff stay connected

The Staying Connected Child, Youth and Family alumni group has been set up to help ex-staff keep in touch with each other and up to date with what is happening at Child, Youth and Family.