Our Service Commitment
To make sure we're offering you the best service, we will:
- be courteous and professional
- work with family and whanau to make decisions in the best interests of the child or young person
- communicate with you clearly
- respond to you quickly
- encourage you to bring support people when we meet with you, as long as this is safe for everyone
- respect your privacy
- connect you with people who can help if we aren't able to
- always try to answer your questions. If we can't give you the information you want, we will always explain why.
To tell us about something good we've done or make a suggestion, you can ring us free on 0508 FAMILY (0508 326 459), contact your local office or email feedback@cyf.govt.nz
How to make a complaint
If you're not happy with the service you have received, we'd like to know about it so we can put it right for you and learn from it.
The easiest way to sort out a problem is usually to contact your local office. Either talk to the person you've been dealing with or ask for the manager.
If we can't sort out the problem straight away you can make a formal complaint by contacting us.
We'll contact you within one week of receiving your complaint to talk with you about how we'll manage it. We try to resolve any formal complaint within four weeks of receiving it - if it will take longer, we'll let you know.
We'll treat your complaint confidentially and only discuss it with the people involved in sorting it out.
