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If you are worried
If you are worried about a family you know and would like some advice, give us a call. We’re here to help. Our social workers will be able to listen to your worries, and they are trained to be able to help find solutions to family problems.
On this page:
If you are worried
Together we can all make sure our children are safe and thriving as part of their family.
There might be times when you’re worried and don’t know how to help, or the family might not want help. There are lots of agencies that you can call and ask for advice, share your worries and get their support. They can help with things like parenting issues, and provide support if families are struggling.
People who can help
For family counselling
Call: 0800 227 627
For 24 hour help with anything to do with parenting and children under fives
Call: 0800 933 922
Relationships Aotearoa (Formerly Relationship Services)
For help with family or relationship problems
Call: 0800 735 283
Reporting a concern
Sometimes families have more serious problems. We are here to help, so if you are worried please contact us. You will be able to talk to a social worker who will listen to your concerns.
We can help with things like:
- parents who are struggling to cope
- adults hitting or yelling at each other
- kids being hurt
- drug and alcohol problems
- mental health problems
- children left home alone
- if you think children are not being well cared for.
What happens when I call Child, Youth and Family?
When you call us you will be able to talk directly with trained social workers. They will ask you questions to find out what’s going on with the family or children you’re worried about.
They will then look into the situation to find out what may be happening, whether we need to work with the family, or put them in touch with people in their community that can help.
Our social workers will work together with families to help them grow stronger and find their own solutions to any problems.
You should be contacted by us within the month to let you know how we followed up your call. It takes a while to assess the situation and help the family find the right solutions, so don’t expect immediate results.
But if the social worker thinks the child is in immediate danger, we will make sure we act on your call within 24 hours.
My social worker always wanted the best for me. She was the one that told me I was a legend, and propped me up when things got bad. Best of all, she believed in me and now I know I deserve a good life. Young person
Should I say something?
If you are worried that children you know are not safe or being well cared for, you might feel unsure about whether to let someone know.
At Child, Youth and Family we are here to talk through any worries you have. Our social workers are trained to work out what kinds of problems a family might be having, and find the best ways to help them get back on track.
Don't be afraid of getting it wrong: Let us know that you're worried. It's our job to work out if the family needs help, and what we can do to help them.
Trust your instincts: If you are worried that a child is being hurt or that they're not being well looked after, don't just hope someone else will speak up. Trust your instincts and let us know.
Remember, it's everyone's job to keep children safe: If there are serious problems, it's likely to go on until someone speaks up. Children cannot speak up for themselves, and the people involved may be too ashamed, distressed or caught up in the situation to ask for help.
Together we can help our children be safe, strong and thrive
The social worker helped us look at ourselves as a family. We just needed to have help with knowing what our children need, and we realised that our family is full of strength. Mother